Refund policy

Arkiscart Return & Refund Policy

Thank you for shopping with Arkiscart. We want to ensure you have a transparent and straightforward shopping experience. Because we ship our products directly from our global fulfillment partners to offer you the best prices, we have established the following Return & Refund Policy.

1. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If your item arrives damaged, defective, or if you received the wrong product, we will gladly issue a free replacement or a full refund.

To qualify for a replacement or refund, you must notify us within 5 days of the delivery date (as tracked by the courier).

How to report a problem:

  • Email our support team at support@arkiscart.com.

  • Include your Order Number and the name of the item.

  • Provide clear photo or video evidence showing the damage, defect, or the incorrect item received.

Please do not ship items back to us or our fulfillment centers without contacting us first. Unauthorized returns will not be processed.

2. Order Cancellations

Because we process orders as quickly as possible to ensure fast delivery, we can only cancel or modify an order within 2 hours of placement. After 2 hours, your order enters the fulfillment cycle and cannot be cancelled.

3. Lost or Missing Shipments

If your tracking information shows that your package has been delivered but you haven't received it, please check with your local post office and neighbors first. If your package is officially deemed lost in transit by the courier service, we will dispatch a replacement item to you at no extra cost.

4. Exceptions / Non-Returnable Items

To keep our pricing competitive and our logistics sustainable, we do not accept returns or offer refunds for "buyer's remorse" (e.g., changing your mind, ordering the wrong size, color, or style). Please make sure to carefully review product descriptions, specifications, and sizing charts before completing your purchase.

5. Refund Process

Once your photo/video evidence is reviewed and approved by our team, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days, depending on your bank's processing times.

Contact Us

For any questions regarding your order or this policy, please reach out to us:

  • Email: support@arkiscart.com